Chapman Collision East
6350 Grant RoadTucson, Az 85715
Phone: (520) 202-5650 | Fax: (520) 202-5660
Chapman Collision
5300 South Palo Verde RoadTucson, Az 85706
Phone: (520) 901-2000 | Fax: (520) 512-0756
Below is a checklist detailing what you can expect throughout the repair process. Chapman Collision works with all insurance companies to help you get maximum coverage for your repairs.
THE CHAPMAN REPAIR PROCESS INCLUDES:
1. Scheduling a 30-minute Damage Review appointment to inspect the damage and review or Provide estimate(s). You will not leave your vehicle with us at this point but we will pre-order any parts on the original estimate(s).
2. Collecting a deposit for parts and ordering parts, which can be paid for with a personal check, credit card, cash, money order, cashier’s check or insurance check. Insurance checks must be properly endorsed by all parties with liens.
3. Scheduling your 45-minute vehicle drop –off appointment that coincides with parts arrival.
4. Confirming parts arrival is on schedule with suppliers several days before drop-ff date.
5. Giving you a reminder call the day before your drop-off date.
6. Taking photos to document vehicles condition at drop-off and recording vehicle’s mileage on your drop-off date. You have the option of waiving the old damage walk-around.
7. Managing any insurance company issues if there are repairs needed that their estimator could not have foreseen without disassembling your vehicle.
8. Calling you regularly to let you know what your vehicle’s status is in the repair process. We will let you know of any delays that may arise and what we are doing to alleviate those delays.
9. Returning your vehicle to you vacuumed, washed and ready to roll!
1. Please remove all items and debris: especially in your trunk area to eliminate time spent cleaning, moving or storing your items in order to gain access to your vehicle’s paint codes.
2. Avoid using Armor All type products, which slows down our painting preparation.
3. Please fill your fuel tank, which is necessary for proper realignment to be done.
4. Please disable all automotive and audio alarm systems or provide us with the appropriate codes to bypass them during your repair process. You may wish to write down your radio station settings as they may erase if the battery is disconnected for repairs.
5. Please bring all keys with you for locked items such as trunks, wheel locks, spare tire locks, roof rack lock, etc. We will probably need more than a valet key to complete most repairs.
6. Please bring your estimate information, which should include the name of insurance carrier responsible, your policy number, claim rep’s name and phone number and your claim number.
6350 Grant Road
Tucson, Az 85715
Phone: (520) 202-5650 | Fax: (520) 202-5660
4690 E. 22nd Street
Tucson, Az 85712
Phone: (520) 901-2000 | Fax: (520) 512-0756
5300 South Palo Verde Road
Tucson, Az 85706
Phone: (520) 901-2000 | Fax: (520) 512-0756